Reviews & Replies
How Revora finds reviews, drafts replies, and keeps you in control.
How Revora Finds New Google Reviews
Revora checks your Google Business Profile every hour. Most owners see new-review-to-draft-ready in under 60 minutes.
How Revora Drafts Replies
Most routine replies run on a self-hosted model; critical replies (1–2 star, anything under your brand name) use Anthropic Claude. You approve everything.
Approving, Editing, and Auditing Replies
Every reply requires your approval. Edit drafts inline, and every change is recorded in an exportable audit trail.
Replying to Negative Reviews (1-Star and 2-Star)
Low-star reviews use Revora's most carefully tuned engine and always require your approval. The default structure: acknowledge, clarify, offer a next step, close.
Alerts-Only Mode: Monitoring Without Drafts
You can set Revora to alert you to new reviews without drafting replies, so you write responses yourself.
Teaching Revora Your Brand Voice (Tone Profile)
On Pro and Multi-Location, upload a brand-voice guide and let your edits train Revora so drafts match your style over time.
Can Revora Remove a Fake Review?
Revora can flag reviews that violate Google's policy, but Google decides removal. We cannot remove reviews that don't violate policy.
Still need help?
Ask Reva right here, or email our team — a real person replies.