Replying to Negative Reviews (1-Star and 2-Star)
Low-star reviews use Revora's most carefully tuned engine and always require your approval. The default structure: acknowledge, clarify, offer a next step, close.
Negative reviews are the highest-stakes replies you'll send. Revora treats them that way.
Why 1-star and 2-star are different
These always draft through Anthropic Claude and always require your explicit approval before posting. No auto-publish, no exceptions.
The 1-star structure
Revora's 1-star drafts follow a proven shape:
- Acknowledge — show you've read it and take the concern seriously
- Clarify — address the specific issue factually
- Offer a next step — invite a private conversation or propose a fix
- Close — end professionally and warmly
This works because it signals to the reviewer and future readers that you take feedback seriously.
You're in charge
You see the draft, you edit it, you approve it. Never post a reply that doesn't feel authentic to you.
When to escalate
If a review contains legal threats, health/safety claims, or defamatory content, that's outside Revora's scope. Reva will flag the legal-trigger pattern and recommend escalating to your lawyer or Google's Legal Removal Tool rather than drafting a reply.
Still struggling?
If the 1-star drafts aren't landing right, upload a brand-voice guide (Pro and Multi-Location). Your first 5–10 edits also train Revora to match your style.